RETURNS & REFUNDS
RETURNS AND REFUNDS
Our commitment to you does not end at delivery. We gladly accept returns, exchanges, and cancellations. If you are not satisfied with our product, then please email us at [email protected] for returns.
We have a 7- day return policy. All the unworn, unused, and unwanted items can be returned within seven days of the product's delivery date in original packaging with tags on. Your order receipt is supposed to be included with the return package.
Unfortunately, Birthday discount purchases, gift cards, permanently discounted items, cut chains, cut beads strands, engraved Jewellery items, personalized orders, and custom orders are not eligible for return or exchange and are non- refundable.
Return processing will begin after your package is delivered to us. Please allow us up to 15 working days for your return to be processed.
Please be advised that any item returned without previous approval or do not meet our standards and policies could be denied or subject to a restocking fee. Returns and exchanges shipping cost is the buyer's responsibility; hence it will be non-refundable.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong thing. So that we can evaluate the issue and make it right, we must receive the faulty pieces within seven days from the date of delivery. The buyer will be responsible for the cost of shipping the Jewellery back to us, and we will be covering the Shipment for the replacement.
We will notify you once we've received and inspected your returned items and let you know if the refunds are approved or not. If approved, you will be automatically refunded on your original payment method, and please be advised that return shipping will be deducted from your refund.
?If you have any questions about the return policy or about how to make returns, you may contact us at [email protected].
We have a 7- day return policy. All the unworn, unused, and unwanted items can be returned within seven days of the product's delivery date in original packaging with tags on. Your order receipt is supposed to be included with the return package.
Unfortunately, Birthday discount purchases, gift cards, permanently discounted items, cut chains, cut beads strands, engraved Jewellery items, personalized orders, and custom orders are not eligible for return or exchange and are non- refundable.
Return processing will begin after your package is delivered to us. Please allow us up to 15 working days for your return to be processed.
Please be advised that any item returned without previous approval or do not meet our standards and policies could be denied or subject to a restocking fee. Returns and exchanges shipping cost is the buyer's responsibility; hence it will be non-refundable.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong thing. So that we can evaluate the issue and make it right, we must receive the faulty pieces within seven days from the date of delivery. The buyer will be responsible for the cost of shipping the Jewellery back to us, and we will be covering the Shipment for the replacement.
We will notify you once we've received and inspected your returned items and let you know if the refunds are approved or not. If approved, you will be automatically refunded on your original payment method, and please be advised that return shipping will be deducted from your refund.
?If you have any questions about the return policy or about how to make returns, you may contact us at [email protected].
